In the pulsating epicenter of Pakistan's burgeoning Business Process Outsourcing (BPO) industry, where Islamabad and cities nationwide hum with the rhythm of global customer interactions, the right tools can transform routine calls into remarkable relationships. As of November 2025, the sector employs over 500,000 agents, with Islamabad alone hosting 50+ major operations serving tech giants,...
In today's customer-centric business environment, call centers serve as critical touchpoints where organizations build relationships, resolve issues, and create memorable customer experiences that drive loyalty and revenue. The quality of these interactions depends significantly on the tools available to customer service representatives working demanding shifts. While many organizations invest...
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